The Ambulatory Surgery Unit (ASU) at Jamaica Hospital Medical Center has always provided patients with excellent care but in an effort to improve overall patient experience we have recently redesigned the unit and have included new amenities to increase comfort.
Visual enhancements such as rainbow walls and light diffusers decorated with hot air balloons flying through the clouds and other serene images have been added to the ASU. The visual effects were selected with the goal of easing patient anxiety while waiting. Additionally, the unit features relaxation therapy music to promote a calm setting.
What was once the primary waiting area is now reserved as a quiet zone for pre-operation patients to fill out paperwork as they wait for procedures. This area was designed to ensure patient privacy and eliminate noise pollution within the unit. The lobby has been transformed into a designated area where family and loved ones can sit while waiting for patients.
Once admitted into the pre-operation area, patients will now have adjustable recliners in place of stretchers for comfort. Heated blankets are also available.
A separate pediatric area was created with amenities such as a television featuring child-friendly movies and coloring books. All children are offered a tricycle to ride into the operating room instead of walking. Prior to discharge they are also offered a take-home toy from the treasure chest.
Endoscopy patients coming to ASU for endoscopic procedures will now be transported in stretcher chairs. These chairs offer more comfort before, during and after procedures. They offer patients the option of remaining seated on the way to the operating room then transitioning into a stretcher during the procedure.
To ensure the ASU is meeting the language needs of our Spanish-speaking patients, Spanish-speaking volunteers are available to ensure comprehension of treatment options.
While there have been many improved physical and structural upgrades, the core of the new ASU lies in complete patient satisfaction. “We want you to feel like Jamaica ASU is a part of your family, ‘Jamaica Cares’ said nurse manager, Cheryl Gallotta. All nurses are trained with full holistic, relaxation and massage techniques to provide our guests with a positive experience.
The redesign of the Ambulatory Surgery Unit is one of several projects Jamaica Hospital has initiated to improve patient experience. We thank the staff of the ASU who have contributed to the development of the unit and are grateful for their hard work and dedication to providing our patients with quality care.
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