Congratulations to Flushing Hospital’s C.A.R.E (Compassion Advocacy Respect and Engagement) award recipient Barbara Hill-Boyd.
The C.A.R.E award program was created by the hospital’s Person-Centered Care Department to recognize employees who received positive remarks (written and verbal) from patients or their loved ones after being provided with excellent and compassionate care.
Criteria for the award require that recipients exemplify G.R.A.C.E:
G- Gracious: Having a courteous and kind demeanor.
R- Respect: Treating others the way they want to be treated.
A- Assisting: Anticipating needs and concerns (example wayfinding).
C- Communication: Talking to patients and family members according to their health literacy.
E- Empathy: Using the patient’s perspective, making the patient feel understood, ensuring that their feelings are validated.
Barbara was also nominated based on her 31 years of dedication, compassion, and advocacy for patients and their loved ones.
We thank Barbara for her contributions to making Flushing Hospital a high-reliability hospital that focuses on patient-centered care: