A characteristic that has become synonymous with Jamaica Hospital’s high level of service is our ability to promote a strong sense of community among our staff and patients.
Over the years, several initiatives have been implemented to ensure patient satisfaction and foster positive experiences. One that continuously receives excellent feedback from our patients is the Happy Birthday Telegram program.
In 2016, Jamaica Hospital’s Central Transport Services division began the program as an effort to help patients admitted to our hospital feel special on their birthdays. “Being in a hospital during your birthday isn’t the most ideal situation, so we try to bring some light to the day,” explained Arleen Reinoso, Director of Central Transport.
“The patient experience is very important to our team; we believe that happiness and genuine acts of kindness help with the healing process, “shared Reinoso. To cheer up patients on their special day, Central Transport delivers a personalized birthday card, along with a puzzle and a small gift. The team also surprises patients by gathering together to sing the Happy Birthday song. “It is special to see the patients’ reaction when we sing to them; it’s even more amazing for me to see the staff so engaged and happy to do this for the patients. We even include the clinical staff on the unit in the celebration so the patient feels extra special,” said Reinoso.
Successfully running the program has been a collaborative effort between, Central Transport Services, the Epic Patient Access Team, and all clinical staff who join in during the celebrations.
A satisfied patient is our hospital’s greatest reward. We thank everyone who participates in the Happy Birthday Telegram program and other initiatives created to improve patient satisfaction.