The newest member of Flushing Hospital’s surgical team has been described as world renowned and a revolutionary in the field of minimally invasive surgery. This prestigious new member of the team also needs to be plugged into an electrical outlet.

The da Vinci Robotic Surgical platform is now at Flushing Hospital, offering our patients the most technologically advanced surgical system in the entire region.

 Robotic surgery has been available for a number of years and offers patients many benefits, including minimal pain, faster recovery time, less blood loss, and shorter hospital stays. What makes Flushing Hospital’s robotic platform so exciting, however, is the new single-site robotic technology it offers.

 The single-site robotic platform provides Flushing Hospital’s surgeons the same increased dexterity, control and high definition 3-D vision found in traditional robotic surgery, as well as the added benefit of performing some operations through a single, nearly invisible scar hidden in the patient’s naval. Previous surgeries might require multiple incisions or one larger incision. “This technology offers a tremendous cosmetic benefit to our patients and underscores Flushing Hospital’s commitment to providing the highest level of surgical care, using the most advanced minimally invasive surgical options,” stated Dr . Neil Mandava, Chairman of Surgery at Flushing Hospital.

 In addition, da Vinci is equipped with Fluorescence Imaging Vision, also known as Firefly. This feature combines fluorescent dye with a specialized camera, endoscope, and laser based illuminator, allowing surgeons to identify blood flowing through vessels and tissue in 3-D during minimally invasive surgeries.

 During a robotic procedure, the surgeon sits comfortably at a console, viewing a 3-D, high definition image of the patient’s anatomy. The surgeon uses controls below the viewer to move the instruments arms and camera. In real-time, the system translates the surgeon’s hands, wrist, and finger movements into more precise of the miniaturized instruments inside the patient.

 Flushing Hospital is planning its first single-site robotic procedure later this month. While many of the hospital’s surgeons are already trained and certified, many more are completing their training on the da Vinci Skills Simulator and plan to fully take advantage of the many surgical applications the da Vinci system has to offer.

 Flushing Hospital is also planning a “Robot Week” where employees and community members will have an opportunity to meet and name da Vinci in the near future.

On May 20, 2014, Dr. Orlando Santandreu, his father, and his son were featured on New York 1 News for Cuban Independence Day. He and his family were interviewed at Flushing Hospital Medical Center, on the fifth floor in the Women’s Health Center.

During the interview with reporter Rolman Vergara, Santandreu stated, “It is a beautiful profession because I get to see women become mothers and assist in the birth of their children. I am grateful to Flushing Hospital for giving me the opportunity to help the diverse, multicultural Flushing community.”

Dr. Santandreu has been a practicing OB/GYN at Flushing Hospital for approximately 15 years and is a highly valued member of the hospital’s community. He feels close to his Cuban roots because he and his family maintain Cuban traditions, enjoy Cuban cuisine, and large, extended family parties. Although it is inevitable to become Americanized once in the United States for a substantial period of time, keeping cultural traditions allows one to maintain his or her individual identity and heritage as an American. Dr. Santandreu, along with his father and son, are an inspiration to not only the Cuban community, but also to the entire Flushing Hospital family.

To see Dr. Santandreu’s article and clip from New York 1 News, click the link below:

http://www.ny1noticias.com/content/noticias/fiestas_patrias/208988/cuba–tres-generaciones-de-m%c3%a9dicos-honran-su-herencia-cubana

Identifying critical events and improving the level of patient safety provided has always been a priority at Flushing Hospital Medical Center. The implementation of the Good Catch program highlights the hospital’s dedication to this effort.

The Good Catch program was created to provide employees with an opportunity to share their corrective actions or interventions, in hopes to reduce adverse patient outcomes.

According to Robert Levine, Executive Vice President and Chief Operating Officer, “the goals of the Good Catch program are threefold: to encourage identification of potential errors, to recognize our staff for identifying issues, and to share our findings across the organization.”

Rehana Jamali, Medication Safety Officer added, “Flushing Hospital is committed to developing new safety strategies by listening to the efforts our staff has taken to prevent any incidents that could potentially cause adverse outcomes to those we care for.”

Employees who wish to report a Good Catch are encouraged to complete a Good Catch Reporting Form. All submissions will be sent to the Patient Safety Officer and shared with the Good Catch Committee for implementation. Everyone who submits a report will be recognized with a personalized thank you card and those who submit a noteworthy entry will receive an Excellence in Patient Safety award from Administration for their efforts.

The Good Catch program is currently being piloted on the hospital’s pediatric and surgical units. The plan is to eventually expand the program throughout the hospital in the near future. “Patient Safety is a priority for the institution and our hospital staff play an integral role in designing safe systems for the delivery of patient care,” stated Rehana.

For more information about the Good Catch program, please contact Rehana Jamali at 718-670-8793.

There is a new performance improvement initiative at Flushing Hospital that is addressing issues aimed at improving patient satisfaction — Making A Difference (MAD). 

Inspired by senior management, the MAD initiative is comprised of interdisciplinary teams, staffed by managers from nursing, social work, dietary, housekeeping, and financial services, just to name a few, who work together to improve the patient experience by rounding on the medical units and interacting with the patients. Specifically, the teams work to increase staff responsiveness in all areas of care. If a issue is brought to the team’s attention, they work to resolve it (in a timely manner) to ensure patient satisfaction.

To respond to these challenges, the teams initiated daily check-ins and instituted a “heads up/no pass zone”, where all staff members, both clinical and non-clinical, on the unit are responsible for immediately responding to the needs of their patients.

The MAD initiative was piloted at Jamaica Hospital and preliminary results showed a significant increase in patient satisfaction scores during the period of the performance improvement effort. Success of this pilot has led to a hospital-wide implementation of any new protocol developed through the process.

Deborah Duke, Patient Advocate and Director of Customer Service at Flushing Hospital, designed the teams and set the MAD round schedules. “We welcome the program and commend senior management and each team member for their dedication and commitment to raise the satisfaction of our patients experience at Flushing Hospital,” she stated.