The CARE Award Program recognizes employees who receive positive written remarks from patients or their loved ones after receiving high-quality and compassionate care.

The criteria for the award are:

C: Compassion- Through listening, identifying patient vulnerabilities, and conveying empathy.

A: Advocacy-Ensure quality care is given and the safety of the patients and environment is maintained.

R: Respect-Greeting or speaking to others in a kind and respectful way.

E: Engagement-Make individuals feel valued, important, and recognized.

Please join us in congratulating:

1. Mathew Cardona, RN – Jamaica Hospital

2. Jennifer Barnett, FNP Jamaica Hospital

3. Dr. Lea Gance- Jamaica Hospital

4. Damian Stephen- Jamaica Hospital

5. Dr. Osamah Al-Mando – Jamaica Hospital

6. Dr. Kimberly Segovia – Jamaica Hospital

7. Kyap Yeshikhay, RN – Jamaica Hospital

8. Dr. Phillip Ulyanovskiy- Jamaica Hospital

9. Dr. Karen Benabou – Jamaica Hospital

10. Sharmin Khanom, RN – Jamaica Hospital

11. Naomi Maco, RN – Jamaica Hospital

12. Develyn Greene – Flushing Hospital

13. Carol Forigua, RN – Flushing Hospital

14. Yan Fang Wang, RN – Flushing Hospital

15. Dr. Jessie Karten – Flushing Hospital

16. Valerie Brown – Flushing Hospital

17. Dr. Emily Rados – Flushing Hospital

18. Xiao Ping You, RN – Flushing Hospital

19. Zhihe Zhou, RN – Flushing Hospital

20. Sachwinder Kaur, RN – Flushing Hospital

21. Glenda Domantay, RN – Flushing Hospital

22. Rafael Escamilla – Flushing Hospital

We thank our employees for their contributions to making our hospitals high-reliability facilities that focus on patient-centered care.

The MediSys Health Network is pleased to announce the launch of its new application and comprehensive patient platform, MediSys Connect.

The MediSys Connect app is an ideal companion for patient health. The app is integrated with an intuitive platform that gives patients a smooth and hassle-free experience, allowing them to manage their healthcare conveniently from their mobile devices.

With MediSys Connect, patients can seamlessly search for healthcare providers and schedule their appointments in just a few clicks.  The platform’s Find-A-Doctor feature offers a wide selection of providers, with over 100 specialties to choose from. Patients can also utilize a messaging tool within the app to securely and directly communicate with their physicians.

Other key tools allow patients to:

• View test results
• View medication lists
• Request medication refills
• Stay informed about past and upcoming appointments
• eCheck-in for upcoming appointments
• Enroll for paperless statements
• View billing account summaries and statements
• View signed and scanned documents
• Manage payments
• Effortlessly retrieve medical records.

In addition to these user-friendly tools, MediSys Connect provides access to newsletters and podcasts. Here, patients can stay informed by reading articles or listening to trusted healthcare experts discuss a variety of medical and lifestyle topics.

The MediSys Health Network encourages patients to download the MediSys Connect app and explore the state-of-the-art features.

Whether you’re a guest user, a Medisys Connect member, or have a MyChart account, the platform is easy to navigate and is designed to provide a positive and personalized healthcare experience.  Information provided on the platform is available in multiple languages to help members of the network’s culturally diverse patient population manage their health.

New users can download the app from the Apple Store or Google Play. They can sign up by providing their name, birth date, and address. MyChart users can download the app from the Apple Store or Google Play and log in with their existing credentials from MyChart.

Congratulations to the MediSys Health Network’s Safety Excellence in Infection Prevention (SEIP) award winners.

The SEIP award recognizes employees who contribute to the success of infection control initiatives.

The criteria for the award are:

S: Surpasses above and beyond expected job role responsibilities related to infection control.

E: Enforce actions that support infection prevention best practices.

I: I do the right thing, even when no one is looking.

P: Performs awesome acts of safety related to infection prevention.

We thank the following team members for leading by example and doing their part to reduce the risk of infection transmissions:

1. Claudette Williams, CNM MICU- Jamaica Hospital

2. Gillian Ferguson-St Omer, Lead Systems Analyst -Flushing Hospital

The MediSys Health Network cultivates a culture of safety by prioritizing infection control and prevention. All employees have an important part to play in preventing the spread of infections, and everyone’s contribution to safety is highly valued.

Good Catch awardees receive recognition and a certificate of excellence based on their actions in preventing accidents from occurring. These actions may include keeping our facilities safe, correcting a medication order, preventing a patient from falling or reporting a significant change in a patient’s status.

Please join us in congratulating the following employees on their Good Catch:

1. Shakira Turner. Transport – Jamaica Hospital
2. Teyanah Cleve, RN- Jamaica  Hospital
3. Eddie Cepeda, CPHT, Pharmacy Technician- Flushing Hospital
4. Patrick Wu, PharmD, On-Duty Pharmacist-Flushing Hospital

By identifying a problem before it became a patient safety issue, our awardees have helped our hospitals provide patients with excellent care. We thank them for being exemplary team members and contributing to our goal of being a high-reliability network.

Flushing Hospital Medical Center recently completed the construction of Phase 1 of its ER renovation and expansion project.

Once completed, the project will double the size of the hospital’s Emergency Department, which will feature state-of-the-art equipment, as well as a dedicated bariatric treatment space and enhanced infection control measures that include two negative pressure isolation rooms. The expanded area also includes two new triage rooms and comfortable, private treatment spaces for patients in a beautifully renovated, calming environment.

Flushing Hospital’s new ER will have separate walk-in and ambulance entrances. The walk-in side will quickly treat patients of lower acuity, while the ambulance entrance side will treat more critically ill patients and contain a trauma and behavioral health room.

In 2023, Flushing Hospital’s Emergency Department received 42,000 ER visits, that number will greatly increase once the ER expansion project is completed.

In addition to expanding its ER, Flushing Hospital completed a renovation and modernization project for its entire fifth floor, which includes the labor, delivery, and recovery suites, mother/baby unit, neonatal intensive care unit, and newborn nursery.

Flushing Hospital’s continuous growth and optimization of services reflects its commitment to meeting the needs of its community, a commitment that has been upheld since 1884 when the hospital first opened its doors.

Congratulations to the Compassionate Caregiver of The Year Award nominees. The award recognizes the extraordinary healthcare professionals who embody the characteristics of compassionate care and whose professional achievements have helped create healing healthcare environments for patients, families, colleagues, and communities.

This year’s award nominees are:

• Dr. Tamar Toronjadze, Associate Director of Internal Medicine Residency Program- Flushing Hospital
• Lauren Sabatino, ASL Interpreter, LAP program- Jamaica Hospital

We thank our nominees for their exemplary contributions to our network and delivery of person-centered, compassionate care.

The MediSys Health Network’s Department of Prehospital Care has received the EMS Agency of the Year award for its dedication to high-quality patient care, education, and community outreach initiatives. The Department received this award from the Regional Emergency Medical Services Council of New York City, which works to coordinate and improve emergency medical services through education and policy.

The Regional EMS Council cited several factors that contributed to MediSys winning this award, such as:

• Participating in the state-wide BLS iGel pilot project
• Health equity in analgesia
• Integrated collaborative feedback in ST-Elevation Myocardial Infarction (STEMI) and stroke care
• Providing dedicated operating room time for paramedics
• Providing regular opportunities for continuing medical education

MediSys was specifically credited for its efforts to respond to the mental health needs of EMS personnel through a peer support team for paramedics and emergency medical technicians. This is not the first instance where these efforts have been recognized; MediSys also recently received a CARES UP-NY statewide grant to support initiatives to increase awareness of work-related suicide risks, improve emotional support for members of the EMS team, and create more accessible mental health and wellness resources.

MediSys’ award win was also based on its EMS-related community outreach initiatives, ensuring that members of the public have more information and skills to prevent medical emergencies and improve patient outcomes. Some of these initiatives include:

• Stop the Bleed, focused on stopping uncontrolled bleeding when no medical personnel are available
• Education on naloxone administration
• Hands-only CPR
• Our Emergency Medical Services Education Program, which makes EMS courses available to the public

We are proud of everyone at MediSys’ Department of Prehospital Care for this achievement. Thank you for all of the important work that you do.

The CARE Award Program recognizes employees who receive positive written remarks from patients or their loved ones after receiving high-quality and compassionate care.

The criteria for the award are:

C: Compassion- Through listening, identifying patient vulnerabilities, and conveying empathy.

A: Advocacy-Ensure quality care is given and the safety of the patients and environment is maintained.

R: Respect-Greeting or speaking to others in a kind and respectful way.

E: Engagement-Make individuals feel valued, important, and recognized.

Please join us in congratulating:

1. Marisa Mohr – Jamaica Hospital

2. Liliane Napaul- Jamaica Hospital

3. Janet Lynch- McKay- Jamaica Hospital

4. Floyd Federbush – Flushing Hospital

5. Janine Mc Larty – Flushing Hospital

6. Margaret Hoffman- Flushing Hospital

7. John Bigger- Flushing Hospital

8. Alex Khaimov- Flushing Hospital

9. Isaac Lopez- Flushing Hospital

10. Ashley Valerio- Flushing Hospital

11. Vejay Sanichar- Flushing Hospital

We thank our employees for their contributions to making our hospitals high-reliability facilities that focus on patient-centered care.

Congratulations to the MediSys Health Network’s Safety Excellence in Infection Prevention (SEIP) award winners.

The SEIP award recognizes employees who contribute to the success of infection control initiatives.

The criteria for the award are:

S: Surpasses above and beyond expected job role responsibilities as it relates to infection control.

E: Enforce actions that support infection prevention best practices.

I: I do the right thing, even when no one is looking.

P: Performs awesome acts of safety related to infection prevention.

We thank the following team members for leading by example and doing their part to reduce the risk of infection transmissions:

1. Enzo Lopez, Systems Analyst- Jamaica Hospital

2. Rashmi Shah, Certified Child Life Specialist -Flushing Hospital

The MediSys Health Network cultivates a culture of safety by prioritizing infection control and prevention. All employees have an important part to play in preventing the spread of infections, and everyone’s contribution to safety is highly valued.