We proudly announce that Jamaica Hospital Medical Center’s Emergency Department recently earned the American College of Emergency Physicians (ACEP) Bronze level Pain and Addiction Care in the Emergency Department (PACED) accreditation.

PACED is a national accreditation program that identifies hospitals that seek to prevent drug addiction and improve pain management for their patients in the emergency department. PACED accredited hospitals are recognized for implementing prompt, safe, and effective pain management protocols and procedures for treating patients who are in pain or addicted to pain medication.

To receive PACED accreditation, Jamaica Hospital’s Emergency Department was required to submit an online application and supporting documentation including documentation of credentialed providers, a history of opioid prescriptions, and examples of our pain management protocols and quality improvement projects. All applications undergo a comprehensive evaluation by a team of ACEP- appointed physician reviewers.

 According to ACEP, the potential benefits of receiving PACED accreditation for patients and hospitals include:

• Improved patient outcomes and satisfaction.
• Reduced ED visits.
• Reduced hospital readmissions.

By receiving PACED accreditation, Jamaica Hospital’s Emergency Department has established the highest standards for quality care for pain and addiction management.  Most importantly, accreditation conveys to everyone that we are committed to addressing the growing issue of prescription medication addiction in our community.

Congratulations to all involved in helping Jamaica Hospital to achieve this accomplishment. 

Jamaica Hospital employees who go above and beyond to ensure the safety of our patients are recognized and awarded a certificate of excellence for their Good Catch.

Good Catch nominees receive recognition based on their actions in preventing accidents from occurring. These actions may include keeping our facilities safe, correcting a medication order, preventing a patient from falling, or reporting a significant change in a patient’s status.

Please join us in congratulating:

Abraham Resuello, RN

Lisa Fraumeni RN, ADN

Suni Mathew RN, ADN

Keshan Bisnauth

Sgt. Jafra Wilson

Katheryn Finescu

Denese Holder, RN

Jincy Joykutty, RN

Khemchand Ramlogan

Mathew Hernandez

By identifying a problem before it became a patient safety issue, our nominees have helped Jamaica Hospital provide patients with excellent care.

We thank them for being exemplary members of our team and contributing to our goal of being a high-reliability hospital.

Congratulations to Flushing Hospital’s C.A.R.E (Compassion Advocacy Respect and Engagement) award recipients.

The hospital’s Person-Centered Care Department created the C.A.R.E award program to recognize employees who received positive remarks (written and verbal) from patients or their loved ones after receiving high-quality and compassionate care.

Criteria for the award require that recipients exemplify G.R.A.C.E:

G- Gracious: Having a courteous and kind demeanor.

R- Respect: Treating others the way they want to be treated.

A- Assisting: Anticipating needs and concerns (for example wayfinding).

C- Communication: Talking to patients and family members according to their health literacy.

E- Empathy: Using the patient’s perspective, making the patient feel understood, and ensuring that their feelings are validated.

We congratulate the following employees, and thank them for their contributions to making Flushing Hospital a high-reliability hospital that focuses on patient-centered care:

1. Robert Benya
2. Gonzalo Bravo
3. Alfonzo Siu
4. Mufang Yu, RN
5. Catherine Huang, RN
6. Deborah Davis, CNA
7. Robert Campbell, CNA
8. Jeanne Barthelemy
9. Alisa Gonzalez, CNA
10. Loretta Johnson, CNA
11. John Sanchez, CNA
12. Diola Agpalo, CNA
13. Mohanchand Singh, RN
14. Regina Holmes, RN
15. Jennifer Contreras, RN
16. Fabienne Daquin, RN
17. Linda Perez
18. Alex Khaimov, RN
19. Labor & Delivery Department
20. Emergency Department
21. Medical Intensive Care Unit

Congratulations to Jamaica Hospital’s C.A.R.E (Compassion Advocacy Respect and Engagement) award recipients.

The hospital’s Person-Centered Care Department created the C.A.R.E award program to recognize employees who received positive remarks (written and verbal) from patients or their loved ones after receiving high-quality and compassionate care.

Criteria for the award require that recipients exemplify G.R.A.C.E:

G- Gracious: Having a courteous and kind demeanor.

R- Respect: Treating others the way they want to be treated.

A- Assisting: Anticipating needs and concerns (for example wayfinding).

C- Communication: Talking to patients and family members according to their health literacy.

E- Empathy: Using the patient’s perspective, making the patient feel understood, and ensuring their feelings are validated.

We congratulate the following employees, and thank them for their contributions to making Jamaica Hospital a high-reliability hospital that focuses on patient-centered care:

1. Gilene Achil
2. Stephanie Kearney
3. Rosa Rosario
4. Rory Robinson, PCA
5. Orayne Hibbert, PCA
6. Noely Diaz
7. Monique Licerio RN
8. Mariusz Baczewski
9. Margie Rodriguez
10. Dr. Luigi Tullo
11. Kamini Ramgoon, RN
12. Dr. Jeffrey Chan
13. Dr. Robert Laskowski
14. Dr. Philip Cruz
15. Dr. David Dovnarsky
16. Aziza Sharipova, RN
17. ASU Team
18. Emergency Department

Congratulations to Flushing Hospital’s C.A.R.E (Compassion Advocacy Respect and Engagement) award recipients.

The hospital’s Person-Centered Care Department created the C.A.R.E award program to recognize employees who received positive remarks (written and verbal) from patients or their loved ones after receiving high-quality and compassionate care.

Criteria for the award require that recipients exemplify G.R.A.C.E:

G- Gracious: Having a courteous and kind demeanor.

R- Respect: Treating others the way they want to be treated.

A- Assisting: Anticipating needs and concerns (for example wayfinding).

C- Communication: Talking to patients and family members according to their health literacy.

E- Empathy: Using the patient’s perspective, making the patient feel understood, and ensuring that their feelings are validated.

We congratulate the following employees, and thank them for their contributions to making Flushing Hospital a high-reliability hospital that focuses on patient-centered care:

1. Arnaldo Marasigan, Housekeeper
2. Joy Chisolm, Phlebotomist 
3. Muzzamil Khan, CAN
4. Adelaida Ramos, Phlebotomist 
5. Hanngfen Lin, CAN
6. Narchelle Philitas, RN
7. Jeanese Barriteau, CNM

Congratulations to Jamaica Hospital’s C.A.R.E (Compassion Advocacy Respect and Engagement) award recipients.

The hospital’s Person-Centered Care Department created the C.A.R.E award program to recognize employees who received positive remarks (written and verbal) from patients or their loved ones after receiving high-quality and compassionate care.

Criteria for the award require that recipients exemplify G.R.A.C.E:

G- Gracious: Having a courteous and kind demeanor.

R- Respect: Treating others the way they want to be treated.

A- Assisting: Anticipating needs and concerns (for example wayfinding).

C- Communication: Talking to patients and family members according to their health literacy.

E- Empathy: Using the patient’s perspective, making the patient feel understood, and ensuring that their feelings are validated.

We congratulate the following employees, and thank them for their contributions to making Jamaica Hospital a high-reliability hospital that focuses on patient-centered care:

1. Nicholas Licciardello, PA
2. Sanjit Konda, MD
3. Nicolette Bullen, RN
4. Winnie Wong, RN
5. Matilda Kim, RN
6. Susan John, RN
7. Beverly Lewis-English, RN
8. Margarette Dorvilier,RN
9. Alisa Artemchenko, RN
10. Natalya Borukhova RN
11. Yuqing Guo, RN

Jamaica Hospital employees who go above and beyond to ensure the safety of our patients are recognized and awarded a certificate of excellence for their Good Catch.

Good Catch nominees receive recognition based on their actions in preventing accidents from occurring. These actions may include keeping our facilities safe, correcting a medication order, preventing a patient from falling, or reporting a significant change in a patient’s status.

Please join us in congratulating Paola Guevara RN, Department of Cardiology, and Moheb Wasfy Medical Equipment Specialist on their Good Catch.

By identifying a problem before it became a patient safety issue, our nominees have helped Jamaica Hospital provide patients with excellent care.

We thank them for being exemplary members of our team and contributing to our goal of being a High-Reliability Hospital.

Today is National Doctors’ Day, an observance celebrated annually in the U.S. in honor of physicians and the important work they do to heal and care for our communities.

In recognition of this day, Dr. Sabiha Raoof; Chief Medical Officer and Chairperson of the Department of Radiology, is sharing this special message of gratitude and appreciation for the perseverance and dedication of our doctors.

The MediSys Health Network’s Patient-Centered Services Department is proud to announce the installation of bi-directional communication boards in all in-patient rooms.

The boards, which are 3’ x 2’ have been placed at the foot of each bed and are intended to convey information between the patient and the care team, enhance patient and family engagement, and improve the patient experience.

“What Matters to You, Matters to Us” is boldly written across the top of each board to emphasize the importance of effective communication and understanding.  The board is split into two halves underneath this title. Each half contains blank fields that are to be filled in daily by the care team and patient together.

The left side of the board is designated as the patient side. On this side of the board the patient can express how they prefer to be addressed, their goals for the day, their language of choice, and any questions or concerns they want to share with their healthcare team.

The right side of the board is to be completed by the care team and includes important information such as the names of everyone on the healthcare team. It can also identify any special needs the patients might have as well as address the care plan for the day.

The response to the bi-directional boards has been overwhelmingly positive with employees stating that the boards are “helpful,” “engaging,” and “good for the patients.  The patients are appreciative as well, sharing that they “really like them” and that the boards make them “feel cared about.”

The implementation of the bi-directional boards is one of many initiatives MediSys has taken to demonstrate a commitment to patient-centered care.

Congratulations to Flushing Hospital’s C.A.R.E (Compassion Advocacy Respect and Engagement) award recipients.

The hospital’s Person-Centered Care Department created the C.A.R.E award program to recognize employees who received positive remarks (written and verbal) from patients or their loved ones after receiving high-quality and compassionate care.

Criteria for the award require that recipients exemplify G.R.A.C.E:

G- Gracious: Having a courteous and kind demeanor.

R- Respect: Treating others the way they want to be treated.

A- Assisting: Anticipating needs and concerns (example wayfinding).

C- Communication: Talking to patients and family members according to their health literacy.

E- Empathy: Using the patient’s perspective, making the patient feel understood, ensuring that their feelings are validated.

We congratulate the following employees, and thank them for their contributions to making Flushing Hospital a high-reliability hospital that focuses on patient-centered care:

1. Dr. Yasser El-Hennawy

2. Dr. Tamar Toronjadze

3. Dr. Manuel Lopez

4. Dr. Rakesh Gupta

5. Dr.Joel Sliverman