The Joint Commission on Accreditation of Health Care Organizations (JCAHO) conducted its triennial survey of Jamaica Hospital Medical Center during the week of September 11, 2017.
JCAHO is a nationally recognized, independent, not-for-profit organization that is responsible for accrediting and certifying nearly 21,000 health care organizations in the United States. During their visit to Jamaica Hospital, which lasted from Monday, September 11th, to Thursday, September 14th, a team of six professional surveyors were tasked with inspecting every aspect of our operation to ensure that we are meeting all performance standards. Their findings were very positive and truly noteworthy.
During their closing remarks to the Jamaica Hospital leadership group, the survey team recognized Jamaica Hospital as a “top notch facility.” The lead surveyor expressed how much respect she has for the “hard, hard, hard work we do” and how she witnessed many “leading edge practices” in our organization. The nurse surveyor thanked Jamaica Hospital for “giving the survey team the gift of experiencing our culture” and added “it is not often that I witness an organization with such a commitment to service.” Perhaps the most impressive observation though was made by the physician surveyor, who, when remarking on how mission driven the hospital is, stated “this reaffirms my decision to go into medicine.”
While the results of the survey were overwhelmingly positive, as is the case with most recent surveys, JCAHO will return to conduct an additional one-day survey within the next 45 days.
Jamaica Hospital President and Chief Executive Officer Bruce J. Flanz was extremely happy with the survey results citing that “this survey validates how far we have come over the past three years to reach our goal of becoming a high reliability organization.” Mr. Flanz also wanted to thank the staff for all their hard work and added, “I am exceedingly proud of every member of our 3,500 person team on the main hospital campus and throughout our ambulatory care network who contributed to this outcome.”
Congratulations to all on a job well done.