At Jamaica and Flushing Hospitals, the month of June is typically filled with graduation ceremonies celebrating the academic and career milestones of residents and fellows.

In previous years, these celebrations were held in large events spaces with many people in attendance. However, this year due to Covid-19 restrictions, ceremonies could not be conducted in person, and instead were done virtually. Included in the virtual graduation were messages from Mr. Bruce J. Flanz, President and CEO, Dr. Sabiha Raoof, Chief Medical Officer and Lourdes Goldenberg, the Director of Graduate Medical Education. Most of the celebrations took place between June 9^th and the week of June 22nd.

At Jamaica Hospital Medical Center we had 70 graduates

• Dental General Practice Residency = 11 graduates
• Dental Pediatric Residency Program = 2 graduates
• Podiatry = 2 graduates
• Consultation Liaison Fellowship Program = 1 graduate
• Psychiatry Residency Program = 5 graduates
• Ophthalmology Residency Program = 2 graduates
• Hospice & Palliative Medicine Fellowship Program = 6 graduates
• Internal Medicine Residency Program = 25
• Pulmonary Fellowship Program = 2
• Family Medicine Residency Program = 10
• OBGYN Residency Program = 3 Categorical and 1 Prelim Resident

At Flushing Hospital Medical Center we had 50 graduates.

• • General Surgery Residency Program = 4 graduates
  • OBGYN Residency Program = 4 graduates
  • Pediatrics Residency Program = 9 graduates
  • Internal Medicine = 14 categorical and 11 Prelim Residents
  • Dental Residency Program = 8 graduates

In addition to the Residency programs listed above, there’s a Psychology Training Program where they graduate four residents each year.

As we bid farewell to the residents who graduate from all of our programs we also welcome a total of 170 residents and fellows.

We congratulate our graduates on their achievements and we wish them all great success.

Martin Ehrlich, M.D.

Jamaica Hospital Medical Center is proud to announce that our Integrative Health Program has made tremendous strides in recommencing its operations. In order to reintroduce the importance of this field to our community, the upcoming Integrative Health Grand Rounds will focus on the philosophy of integrative health and its scientific basis.

This presentation will be led by Martin Ehrlich, M.D. who recently joined the hospital staff. Dr. Ehrlich is a general internist who practices within the fields of primary care, palliative medicine, and pain management. In addition to his extensive training in these fields, Dr. Ehrlich also possesses profound expertise in the subject of integrative medicine; and this knowledge will help the hospital advance the implementation of its Integrative Health Program.

Integrative Health is a progressive approach to healthcare in which Western scientific medicine is combined with a comprehensive understanding of the nature of illness, healing, and wellness. Rather than relying solely on conventional medicine to manage chronic health conditions, alternative therapies such as acupuncture, massage therapy, yoga, and other complementary treatment options are employed in conjunction with it to address existing chronic conditions, prevent the onset of new illnesses, and promote overall wellness.

The communities Jamaica Hospital serves are incredibly diverse, and each patient treated at our hospital is accompanied by their own unique values, beliefs, and needs. The Integrative Health Program seeks to equip our physicians with ample integrative care strategies to determine what truly matters to our patients, align care plans with each individual’s goals for life and healing; and help our patients derive the most value from the treatment we offer.  Dr. Ehrlich will help providers best apply these strategies in their own practices.

Jamaica Hospital plans include the development of a state-of-the-art Integrative Medicine Center. Dr. Ehrlich’s experience in the field will help the hospital reach this goal, which will ultimately benefit our community.

To learn more about the integrative care approach, please attend Dr. Ehrlich’s hybrid grand rounds presentation, Integrative Health, and Wellness: A New Paradigm on Thursday, July 30 at 8:00 a.m.

The benefits of breastfeeding are numerous. Breast milk contains nutrients that are vital to an infant’s growth and development and protects them against many childhood illnesses.

The MediSys Health Network understands the important role we play in providing breastfeeding education and support to our community. We have many programs and initiatives in place that encourage breastfeeding and skilled staff committed to helping new mothers through the breastfeeding process.

The network’s dedication to promoting breastfeeding was recently highlighted when the Centers for Disease Control and Prevention (CDC) released the results of their most recent Maternity Practices in Infant Nutrition and Care (mPINC) survey.

The mPINC survey is released every two years and is intended to highlight strengths and identify improvement opportunities in hospitals’ infant feeding practices. Over 2,000 hospitals across the United States participated in the most survey which contains many newborn feeding practice sub-categories including rooming-in, feeding education, and discharge support.

Each hospital that participated in the survey received a numeric grade as well as the average national and regional grades of other hospitals and the average grades of similar-sized hospitals, (hospitals with between 2,000 -4,999 births per year).

The average national score for hospitals was a 79, the average regional score (northeast) was an 84, and the average score for similar-sized hospitals was an 83. We are pleased to announce that both MediSys hospitals exceeded each of these rating categories with Jamaica Hospital receiving a total score of 93 and Flushing Hospital earning a score of 96. These scores demonstrate the network’s commitment to providing the highest-quality pre-natal and mother-baby care to families. Congratulations to all who helped us achieve this level of success

In response to the consistent decline in COVID-19 cases and admissions, New York City has begun to strategically reopen businesses and facilities.

As our City moves forward, The MediSys Health Network has reopened several healthcare services to meet the needs of patients. This includes among others, the Wound Care Center at Flushing Hospital and the Ophthalmology Department at Jamaica Hospital; as well as the Psychiatry Departments, Radiology, Women’s Health, Outpatient Rehabilitation and Ambulatory Care Centers at both hospitals.  The Network will also resume elective surgeries, as the order to halt these types of procedures was recently lifted in all five boroughs by Governor Andrew Cuomo.

In preparation for the reopening of services, MediSys has implemented strict safety measures in accordance with CDC guidelines to protect the health of patients, visitors and employees. Safeguards include offering patients the option of pre-registering remotely to avoid spending unnecessary time in waiting areas, limiting appointment schedules to avoid overcrowding, screening all patients upon arrival for COVID-19  symptoms, frequently sanitizing areas and requiring patients and hospital staff to wear appropriate PPE.

In addition to implementing the preceding initiatives, the MediSys Health Network is aiming to address many of the fears patients may have about seeking non-emergent care. This is being achieved by encouraging employees to inform patients about policies put in place to protect their health, and emphasizing “safety” in messaging shared across each hospital’s websites, newsletters and social media platforms.

Although the COVID-19 pandemic has changed the way the hospital industry delivers healthcare services, the MediSys Health Network embraces what can potentially be the ‘new normal’ with great confidence.  As the Network progresses, our focus on providing the highest quality patient care will always remain constant. It is this philosophy that has helped our hospitals to successfully overcome challenges and continue to be trusted healthcare institutions in their communities.

In times of crisis, it is common for healthcare workers to feel afraid and anxious. These emotions can become overwhelming and affect mental health. The emotional wellbeing of our employees is very important and it is our goal to provide support during difficult times.

Therefore, the MediSys Health Network’s Department of Mental Health Services has created a Wellness Support group telephone line. This program is staffed by a team of over one dozen wellness- support clinicians.

The Wellness Support group telephone line will allow our experts to monitor and assess the mental health and wellbeing of employees across the network and provide them with useful tips on how to get through this crisis. Employees will also be offered information about individual support services if needed.

The wellness support group line will be in place daily Monday through Friday, from noon to 1:00 p.m. Those interested can call 917-962-0650, and enter conference code 957954. Callers can remain anonymous.

We hope that this service will help our employees to deal with emotions that may develop as a result of the challenges they face each day, and give them strength as they continue to provide high-quality care to our patients.

There are over 5,000 hospitals in the United States, so to be listed as one of the top 250 in the country is quite an accomplishment.

Healthgrades, a leading resource that connects consumers, physicians and health systems, announced its list of America’s 250 Best Hospitals for 2020 and Jamaica Hospital Medical Center was one of only a select few in New York City to be recognized.

This accomplishment places Jamaica Hospital in the top 5% of hospitals in the nation, demonstrating the hospital’s commitment to delivering superior patient care outcomes year after year.

To determine America’s Best Hospital recipients, Healthgrades analyzed the performance of all participating hospitals nationwide. Clinical quality outcomes for 32 conditions and procedures, including heart attack, heart failure, pneumonia, respiratory failure, sepsis and stroke were evaluated over a three year period. Healthgrades recognized only those hospitals that “consistently exhibit exceptional, comprehensive quality care.”

Healthgrades has concluded that hospitals receiving this award provide significantly better care and, the most important measurement of any hospital, superior outcomes to its patients.

In addition to the recognition as one of America’s Best Hospitals, Healthgrades also awarded Jamaica Hospital with the following:

• America’s 100 Best Hospitals For Coronary Intervention Award – 2020
• America’s 100 Best Hospital for Stroke Care Award – 2020
• Neurosciences Excellence Award – 2020, 2019
• Patient Safety Excellence Award – 2018, 2017

“We are honored to be recognized by Healthgrades as one of America’s Best Hospitals. This achievement signifies Jamaica Hospital’s commitment to delivering the highest quality care to our patients,” stated Bruce J. Flanz, President and CEO of Jamaica Hospital Medical Center. “Over the years we have initiated many programs and services that focus on providing patient-centered care to our community, knowing that it would ultimately lead to better patient outcomes.  This acknowledgment by Healthgrades reaffirms that we are on the right path to becoming a high-reliability organization.”

The average American is living longer now than ever before, and while this is very good news, it does require the healthcare industry to adapt to caring for a growing senior population.

Senior citizens utilize the hospital system at higher rates than non-seniors and they often require treatment for multiple chronic conditions. While seniors make contact with the healthcare system at many different points of care, the place where they most often receive their care is in the Emergency Department.

Understanding the special needs of its geriatric patients, Flushing Hospital Medical Center’s Emergency Department has made many special accommodations to treat them. In recognition of their efforts, the hospital recently received a Geriatric Emergency Department Accreditation by the American College of Emergency Physicians. Flushing Hospital is one of the only hospitals in Queens to receive this accreditation.

“By receiving this designation, Flushing Hospital has set itself apart from other health care facilities by demonstrating a real commitment to the health and well being of our geriatric community,” stated Dr. James Giglio, Chairman of Emergency Medicine at Flushing Hospital.

To achieve this accreditation, Flushing Hospital had to meet many criteria, including ensuring that physicians and nurses received focused education in geriatric emergency medicine. This training was aimed to help providers better understand and address the complex social and physical challenges of the geriatric patient.

In addition to receiving focused education, the hospital also needed to implement geriatric emergency care policies and guidelines, ensure geriatric patients received access to specific equipment and supplies, and even make accommodations to the emergency department’s physical environment.

Congratulations to Dr. Giglio and his staff for conveying to their patients, colleagues and the geriatric community that Flushing Hospital Medical Center cares about the healthcare they provide to their geriatric patients.

Every month, employees at Jamaica Hospital who go above and beyond to help coworkers, patients and visitors are nominated for the G.E.M award.

G.E.M stands for Going the Extra Mile and recipients are recognized for their hard work, team spirit, kindness, and professionalism.

This month’s G.E.M recipient is Jonathan Rohit- Case Manager

Congratulations Jonathan and thank you for everything that you do to help us serve our community.

Last month, the NYPD Patrol Borough South recognized the Jamaica Hospital Medical Center Trauma Department for its many years of service to the community and to the NYPD.  A plaque of appreciation was presented to the hospital by Assistant Chief Ruben Beltran the new Commanding Officer of  Patrol  Borough Queens South and his predecessor Chief David Barrere. Both Chiefs lauded the hospital’s personnel for their unyielding commitment to serving the public and the men and women of the NYPD. Chief Barrere stated “I’ve been at this hospital for officers with ankle injuries and wrist injuries and I’ve also been here for officers with gunshot wounds to the head. There are officers who are walking around today and who are still serving as police officers because of the work you do here.”

Accepting the award on behalf of Jamaica Hospital were Bruce J. Flanz, President and CEO and Dr. Katherine McKenzie, Medical Director of the Trauma Department. Mr. Flanz stated “ I’ve been working at the hospital for 44 years and throughout that entire time the collaboration we’ve been doing with the police department is just second to none. Everybody, our entire team is privileged to serve you and what you do every day to keep us all safe is just amazing and words cannot adequately thank you and your team.” Dr. McKenzie commented that “It is not only our great privilege to care of police officers who become our patients but to also care for patients that are victims of crime and we frequently interact with the police department here in providing care for those patients.”

Jamaica Hospital Trauma Recognition In the News:

Flushing Hospital employees who go above and beyond to ensure the safety of our patients are recognized and awarded a certificate of excellence for their Good Catch.

Good Catch nominees receive recognition based on their actions in preventing accidents from occurring. These actions may include correcting a medication order, preventing a patient from falling or reporting a significant change in a patient’s status.

Please join us in congratulating the following  employees on their  Good Catch:

Kwong Lau -Pharmacist

Qing Li -Physical Therapist

By identifying a problem before it became a patient safety issue, our nominees have helped Flushing Hospital to provide patients with excellent care.

To our Good Catch recipients, thank you for being exemplary members of our team and contributing to our goal of being a High-Reliability Hospital.